Before you book

COVID-19 SAFTEY PLAN

  • You Declare that you do not have COVID-19 symptoms or have been in a declared COVID-19 hotspot in the past 14 days.
  • Supply contact information, including full name, email address (residential address if not available), phone number and date and time of entry.  (Records are used only for the purposes of tracing COVID-19 infections and are captured and stored confidentially and securely for a period of at least 56 days.).
  • Clients that are unwell, have COVID-19 symptoms or have been in a declared COVID-19 hotspot in the past 14 days, the company reserves the right to refuse service and must insist that anyone with these symptoms will not be able to participate.
  • We have Introduced flexible booking and refund policies to help encourage sick patrons to stay home.
  • Our service currently has restricted numbers within the operation, including staff (private charter exempt).
  • Passengers are informed at the time of booking. In cases where patrons have consented to participate without social distancing, the entire tour group is considered a single group for activities that are part of the tour.

 

  • Hand Sanitiser or Disinfecting wipes are recommended and available as you enter or leave.
  • Our service (interior seats, windowsills, handrails, seat belts entry door rails) are cleaned sprayed disinfectant cleaner and wiped down with anti-bacteria wipes prior to all trips.
  • Cleaning & disinfecting products and masks are available on the vehicle.
  • Please use the rubbish bin provided for used tissues and other waste.
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How do I pay for my transfer?

Payment is made at time of booking.

Arrangements may be made to pay driver. (our driver don’t carry cash so correct change would be appreciated)

We accept payment via eftpos, credit cards and even amex. (Service fee on Credit card 1.8% and Amex 2.9 % )

 

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How do I make a booking on your website?

On our home page,

  1. Select date and time
  2. Pickup location.
  3. Drop off  location
  4. Number of People
  5. Oneway select Find A Transfer and follow the prompts.

(Day Trips to Thunderbird Park, Treetop Challenge or Mt Tamborine use only oneway as return is included, put return time in comments)

  1. Return repeat step 1 to 4 and pick your return date and time, select Find A Transfer and follow the prompts.
  2. Once your details and payment has been made you will receive a confirmation email and your booking is done.

If a location or destination doesn’t show or if you have any trouble at all,  contact us by email or phone. 1300 554940 and we can arrange the transfer and booking.

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