Due to extenuating circumstances with the Coronavirus (COVID-19) and changes to our Service and the Travel industry as a whole, ours service has been inundated with unprecedented cancellations and refunds requests on pre-booked transfers,
We are a small business and in order for us to stay operational we had to make a couple of alteration to our polices including refunds;
Refunds 2 options;
A, Credit Note, 12 months **
(to the full value of the original booking (covering 12 months from credit date, no extra charge annual (1% price rise in July)).
B, Refunds to Credit Card or Bank account**
(a 2.5% service fee applies)
We wish to assure all clients that all refunds requests will be honored, refunds may take 7-21 business days.
We would like to take this opportunity to thank everyone for their patience and understanding while we work through this tough times.
Credit Note: for 12 months from date of credit, to the original value, No extra charge if price rise before use, if refund requested anytime during the 12 months Option B applies.
Refund to Bank Account or Credit Card, As per our normal policy a 2.5% service fee applies (i.e. $200.00 =$5.00, $300.00 =$7.50)