Faq

Here you will find most of the questions we have been asked if you have a different question or more information contact us by email or 1300 554940.

Before you book

How do I make a booking on your website?

On our home page,

Select date and time
Pickup location.
Drop off location
Number of People
Oneway select Find A Transfer and follow the prompts.

(Day Trips to Thunderbird Park, Treetop Challenge or Mt Tamborine use only oneway as return is included, put return time in comments)

Return repeat step 1 to 4 and pick your return date and time, select Find A Transfer and follow the prompts.
Once your details and payment has been made you will receive a confirmation email and your booking is done.

If a location or destination doesn’t show or if you have any trouble at all, contact us by email or phone. 1300 554940 and we can arrange the transfer and booking.

What information do I need in order to book?

This depends on what type of service you require,

Name
N# of passengers
Date.
Time.
Airport.
Flight number.
Mobile number.
Pickup address.
Destination
Return pickup time

The more information the better.

I cannot find a route I want to book. What to do?

How do I pay for my transfer?

Payment is made at time of booking.

Arrangements may be made to pay driver. (our driver don’t carry cash so correct change would be appreciated)

We accept payment via eftpos, credit cards and even amex. (Service fee on Credit card 1.8% and Amex 2.9 % )

Can I book a transfer with more than one stop?

Yes but a fee may apply

COVID-19 SAFTEY PLAN

You Declare that you do not have COVID-19 symptoms or have been in a declared COVID-19 hotspot in the past 14 days.
Supply contact information, including full name, email address (residential address if not available), phone number and date and time of entry. (Records are used only for the purposes of tracing COVID-19 infections and are captured and stored confidentially and securely for a period of at least 56 days.).
Clients that are unwell, have COVID-19 symptoms or have been in a declared COVID-19 hotspot in the past 14 days, the company reserves the right to refuse service and must insist that anyone with these symptoms will not be able to participate.
We have Introduced flexible booking and refund policies to help encourage sick patrons to stay home.
Our service currently has restricted numbers within the operation, including staff (private charter exempt).
Passengers are informed at the time of booking. In cases where patrons have consented to participate without social distancing, the entire tour group is considered a single group for activities that are part of the tour.

Hand Sanitiser or Disinfecting wipes are recommended and available as you enter or leave.
Our service (interior seats, windowsills, handrails, seat belts entry door rails) are cleaned sprayed disinfectant cleaner and wiped down with anti-bacteria wipes prior to all trips.
Cleaning & disinfecting products and masks are available on the vehicle.
Please use the rubbish bin provided for used tissues and other waste.

Before you travel

What luggage entitlement will I have?

We allow 1 check-in luggage up to 14kg and 1 carry-on luggage per person.

Extra luggage can be arranged at extra cost

What happens if I can’t locate my driver?

When booking you will be sent a confirmation email or text in both these there is a map of the airport showing where the driver will meet you or where the Transit Centre is .

For security and passenger safety we are only allowed to pickup from designated areas.

Also you should have the drivers Mobile phone number on this confirmation.

You can also find Maps of the Pickup Transit Centres for Brisbane Domestic and International Airports and Gold Coast Domestic and International Airports at MAPS in FAQ.

My group size has changed, can I choose another vehicle?

All transport and transfers are pre-booked per seats per shuttle or private transfer.

Our shuttles have a set number of seats and we work on booking these seats, if we are given notice we can usually work something out.

Please read our Terms & Conditions.

How long will the transfer take?

Our drivers will have a better knowledge of time and any delays when they pick you up.

Even though we will endeavour to do our utmost to get you to your destination as fast and as safe as possible there are a few variables on how long a trip takes for example, Traffic, Number of Stops, Accidents, Weather and Breakdowns that are beyond our control..

This is an faq menu item

What happens if I can’t locate my driver?

When booking you will be sent a confirmation email or text in both these there is a map of the airport showing where the driver will meet you or where the Transit Centre is .

For security and passenger safety we are only allowed to pickup from designated areas.

Also you should have the drivers Mobile phone number on this confirmation.

You can also find Maps of the Pickup Transit Centres for Brisbane Domestic and International Airports and Gold Coast Domestic and International Airports at MAPS in FAQ.

Can I smoke in the Shuttle

No, in Australia it is illegal to smoke in any public or passenger vehicle.

Are your prices fixed?