Terms and Conditions

Notice: Please see our Notice of  Extenuating Circumstance Coronavirus (COVID-19)

Terms & Conditions are to be read in conjunction with our Customer Service & Mission Statement.

These Terms & Conditions (“Services”) are a legal agreement between you (“you,” “your”) and Escape Network Pty Ltd (ABN 93 609 395 664), (“we,” “our” or “us”) and govern your use of our services, including our private transfers, shuttles service, mobile applications, websites, software, hardware, and other products and services (collectively, the “Services”). If you are using the Services on behalf of a business, you represent to us that you have authority to bind that business to these terms, and you accept these terms as an authorised person on behalf of that business. By using any of our Services, you agree to these Terms & Conditions and any policies referenced within, including terms that limit our liability.

Please read all of our terms carefully.

  1. To enable us to meet your requirements, we require a minimum of 24 hours’ notice, please book through the website and receive confirmation, phone for further  information, help, or special booking
  2. Our Service, will try to help wherever we can. An inquiry does not constitute a booking until confirmed by the company.
  3. Our Service, does not accept liabilities for any delays caused by rerouted journeys beyond our control, i.e. those caused by traffic, breakdowns, accidents, roadwork’s, diversions or the weather, etc.
  4. Our Service, accepts no responsibilities for any loss or damage to any property or luggage carried in the Vehicle however such loss or damage is caused.
  5. Any damage, caused to the interior/exterior of any of our vehicles by the passenger(s) will be charged accordingly.
  6. We reserve, the right to refuse any passenger(s) our services due to the passenger(s), i.e. oversized luggage without special arrangement, overloading is dangerous to the vehicle and passenger’s, problem passengers. The driver has the final say.
  7. Problems or Complaint, it is essential that you inform the driver immediately. If you wish to make a formal complaint, please notify our office in writing or email no later than 5 working days after your planned journey.
  8. Smoking, in the vehicle, is not permitted at any time and against the law in Australia
  9. Alcohol, is not permitted inside any of our vehicles at any time under any circumstances, (Excluding Private charter), should the vehicle require valeting due to the negligence or alcohol illness of any passenger(s) a charge of $100 will be incurred. This is to compensate for the subsequent loss of earnings/cost of cleaning.
  10. Our Service, reserves the right to decline any bookings and to request any passenger(s) leave the vehicle if it is deemed his/her conduct is incompatible with the safety of the passenger or driver.
  11. Airport Transfers (pickup) we require your flight number and a mobile number for the passenger(s) as this is our way of establishing contact with the passenger(s).
  12. Drivers, do not take bookings directly from the customers. Customers should book their journeys via our website or phone 1300554940  The driver at his own discretion can contact the base in certain cases, i.e. extra language, extra people.
  13. Baggage, Normal luggage allowance includes 1 standard suitcase (25kg) and 1 carry-on (7kg) item per person, any additional standard-sized items cost $5.00 per item. Any large luggage items need to be booked, including baggage over 25 kg, surfboards, bikes, golf clubs, etc. cost an extra $5.00 per item.
  14. Baby Capsules and Child Seats, we are a bus service and not obligated to provide baby capsules or other child restraints for passengers, you may supply your own, or a baby/booster seat can be booked at a cost of $5.00 per seat per trip.
  15. Pricing, Child 0-15,  Adults 16 and above.  A child under 16, must not travel alone or must be accompanied by an Adult (16+). Child 4 and under No Charge but a seat $5.00 fee will be charged for a child Booster seat if required (see above 14).
  16. Fees, are set fees, oneway and return, day trip only (Daytrip to Mt Tamborine, return is included if used on the same day), except; Quoted Charters and Special Bookings.
  17. Security Deposit, a $100.00 security deposit is charged on all Charters and refunded if no valeting or cleaning needed, (see condition 9).
  18. Bookings & Reservations, Our system operate a pre-booked service, booking must be made at least 24hr prior to transfers,
  19. All Bookings/ Reservations or Charters, we can not give Confirmation until payment is made, confirmation booking times and date can still be booked by another party if not confirmed.
  20. Charters,  For charters please contact us 7 days prior to confirm the date and times, No refund if the number of passengers booked is less than per booked, extra passengers may pay at the time of pickup. If the tour is shortened at the request of the client, (tour is classed as done No refund on Hours)
  21. Australia’s Outback Spectacular, $30.00 per person, Book your Australia’s Outback Spectacular Tickets on our website to receive our special Transport deal, Min 4 to 20pax, Child 4 and under No Charge.
  1. Deposits, a 50% deposit may be authorised with bookings over $1,000 with a balance a minimum 5 days prior to pickup/departure date.
  2. Quotes, are valid for 14 days or until booked, booking is not confirmed unless payment received (see 18 above)
  3. All Payments, (see 18 above)
  4. Accounts, sorry because some venues have constant delays paying for our service, we can no longer afford to offer Accounts, we can offer 7 day invoicing (see 18,19 above).
  5. All invoicing,  strictly 7 days from date of booking, outstanding invoices  (8 days +) will incur a 2.5% administration service fee
  6. Credit Card Payments, we accept all Credit Cards, VISA, MASTERCARD, and AMERICAN EXPRESS + 2.5% service fee applies.

Cancellation Policy;

      • Daytrips 
        24 hours or more in advance will be refunded, minus any service fee.
        23 – 13 hours in advance will receive a 50% refund, minus any service fee.
        12 hours or less no refund.
      • Weddings 
        14 days in advance will be refunded, minus any service fee.
        13-8 days in advance will receive a 50% refund, minus any service fee.
        7 days or less no refund.
      • Charters 
        7 days in advance will be refunded minus any service fee.
        6 days or less in advance will receive a 50% refund minus any service fee.
        24 hours or less will receive no refund.
      • Charters Nonrefundable 
      • No refund if the number of passengers booked is less than per booked, extra passengers may pay at the time of pickup. If the tour is shortened at the request of the client, (tour is classed as done extra hours not refunded)
      • See Charters above.
      • NO SHOW  if a flight or Cruise is delayed our driver will wait 30 min after the appointed time, if no contact regarding a delay the passenger will be classed as a “No Show” and the driver may leave to pursue another job, no refund will be offered.
      • Cancellation, at time of pickup No Refund see terms above.


Without prior notice The Company reserves the right to amend, change, delete or add to these terms and conditions whenever it deems it necessary, where possible notice will be put on site prior to any change.

Escape Network Pty Ltd (Escape Shuttles) does not store or collect credit card or personal details nor do we share customer details with any 3rd parties.